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American StaffCorp
https://www.americanstaffcorp.com
https://www.americanstaffcorp.com
USD
18
HOUR
true
Christy Wylie
Service Coordinator
Job Description
Position Title: Service CoordinatorÂ
Purpose of Position: Schedules service for customers by field service technicians to maximize returns to the Company.
Essential Functions and Responsibilities:
Assess the service needs of clients and connect them with the correct service technician
Maintain a directory of service technicians and resources
Maintain a database of clients and client needs
Assess client issues and provide recommendations to fix problems
Ensure each client is given the necessary services and follow up to fill ongoing service needs
Maintain good relationships with service technicians and clients to keep customer base
Expand the list of resources and providers to assure there are no gaps in services
Scheduling Service Technicians for new equipment installs, preventive maintenance routines, and repair jobs
Answer telephones and respond to email inquiries in the office
Determine closest service technician and provide service quotes
Reconciling expense and travel receipts from service personnel for the general ledger
Qualification:
1-3 years of industry experience or a related customer service experience required
Previous administrative experience preferred
Proficient skills in Microsoft Office, including Microsoft Work and Microsoft Excel
Excellent customer service and problem-solving skills
High quality organizational skills
Preferred Competencies:
The ability to work well under deadlines and to multitask
The ability to build relationships and coalitions within the company
Excellent verbal and written communication skills
Excellent critical thinking and problem-solving skills
Purpose of Position: Schedules service for customers by field service technicians to maximize returns to the Company.
Essential Functions and Responsibilities:
Assess the service needs of clients and connect them with the correct service technician
Maintain a directory of service technicians and resources
Maintain a database of clients and client needs
Assess client issues and provide recommendations to fix problems
Ensure each client is given the necessary services and follow up to fill ongoing service needs
Maintain good relationships with service technicians and clients to keep customer base
Expand the list of resources and providers to assure there are no gaps in services
Scheduling Service Technicians for new equipment installs, preventive maintenance routines, and repair jobs
Answer telephones and respond to email inquiries in the office
Determine closest service technician and provide service quotes
Reconciling expense and travel receipts from service personnel for the general ledger
Qualification:
1-3 years of industry experience or a related customer service experience required
Previous administrative experience preferred
Proficient skills in Microsoft Office, including Microsoft Work and Microsoft Excel
Excellent customer service and problem-solving skills
High quality organizational skills
Preferred Competencies:
The ability to work well under deadlines and to multitask
The ability to build relationships and coalitions within the company
Excellent verbal and written communication skills
Excellent critical thinking and problem-solving skills
Meet Your Recruiter
Christy Wylie
Staffing Manager
Christy has been in the staffing industry since 2005 and joined the American StaffCorp team in Claremore in 2018 as a Staffing Professional. In 2023 she was promoted to Staffing Manager overseeing the operations in Claremore and Pryor, Oklahoma. Christy has a strong focus on the relationships between her clients and the candidates she works with. She is highly involved in the Claremore community and is passionate about helping people succeed and will go the extra mile for you.
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Ready to embark on the next chapter of your career? Explore our job opportunities in the vibrant area surrounding Pryor, Oklahoma, where opportunity meets charm. Located in the heart of Mayes County, Pryor offers a perfect blend of small-town charm and big-city amenities. From the stunning natural beauty of the nearby Grand Lake to the bustling arts scene at the Hammon's Performing Arts Center, Pryor has something for everyone. Whether you're a fan of the Pryor Creek Nature Trail or eager to catch a game at MidAmerica Sports Complex, this region offers endless possibilities for personal and professional growth. Start your journey today and discover why Pryor, Oklahoma, is the perfect place to build your career.