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American StaffCorp
https://www.americanstaffcorp.com
https://www.americanstaffcorp.com
USD
18
22
HOUR
true
Michelle Waters
Customer Excellence Representative I
Posted: 03/11/2025
2025-03-11
2025-06-13
Industry: Customer Service
Job Number: 44236740
Pay Rate: $18-22 / hour
Job Description
We are looking for person who is responsible for providing technical support to customers including account updates, system troubleshooting, and coordinating needs among various departments via email, chat, and phone. The position is responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with each contact. RESPONSIBILITIES
- Build customer relationships resulting in a high level of service and a positive customer experience.
- Provide knowledgeable technical assistance via phone, email, and online chat to customers and contractors.
- Update customer information in systems during and after each interaction as information becomes available.
- Remain cognizant of opportunities to further strengthen the customer relationship by identifying potential future needs and partnering with other areas of the business where applicable.
- Research items and follow up with customers promptly.
- Successfully navigate various technology tools and resources.
- Maintain and manage time to successfully support various customer needs.
- Work with closely with team members on a variety of initiatives and projects as assigned.
- Experience:
- High School Diploma with 0 to 2 years of customer service experience
- Computer Skills:
- High-level knowledge of business-related computer skills (Microsoft Office Suite, Adobe Acrobat/PDFs)
- Computer Skills:
- High School Diploma with 0 to 2 years of customer service experience
Meet Your Recruiter
Michelle Waters
Staffing Professional
Michelle Waters comes with 25 years of providing trusted, consultative, and high-performance services to clients and candidates in various fields, accounting, manufacturing, human resources and manufacturing.
Having a diverse background in business operations, talent acquisition, workforce management, marketing, and human resources, which enables me to understand the needs of the clients and to the ability assess potential candidates.
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