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American StaffCorp
https://www.americanstaffcorp.com
https://www.americanstaffcorp.com
USD
15
HOUR
true
Tiffany Zacharias
Customer Service
Posted: 04/24/2025
2025-04-24
2025-06-13
Job Number: 12625317
Pay Rate: $15 / hour
Job Description
Job Title: Customer Service RepresentativeLocation: Oklahoma City
Job Type: On-site
Department: Customer Support
Reports to: Customer Service ManagerJob Summary:We are seeking a Customer Service Representative who will act as a liaison between our company and our customers. The ideal candidate will be passionate about delivering exceptional customer experiences, have excellent communication skills, and be comfortable handling inquiries, complaints, and support issues across various channels.Key Responsibilities:
Job Type: On-site
Department: Customer Support
Reports to: Customer Service ManagerJob Summary:We are seeking a Customer Service Representative who will act as a liaison between our company and our customers. The ideal candidate will be passionate about delivering exceptional customer experiences, have excellent communication skills, and be comfortable handling inquiries, complaints, and support issues across various channels.Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
- Provide accurate, valid, and complete information using the right tools and resources.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause, and finding the best solution.
- Follow up with customers to ensure resolution and satisfaction.
- Process orders, forms, applications, and requests.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate departments when necessary.
- Stay up-to-date with product knowledge, policies, and procedures.
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and interpersonal skills.
- Familiarity with CRM systems and practices.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy in dealing with challenging situations.
- 8:30 am-5 pm- Monday through Friday
Meet Your Recruiter
Tiffany Zacharias
Branch Manager
Tiffany Zacharias is an experienced Branch Manager at American StaffCorp in Oklahoma City, bringing over 15 years of expertise in staffing, recruiting, and human resources across multiple industries, including manufacturing, healthcare, and corporate sectors. With a proven track record in managing full-cycle recruitment and leading teams to success, Tiffany is dedicated to fostering a positive, high-performance work environment. She works closely with clients to understand their staffing needs, driving recruitment strategies that attract top talent and deliver exceptional results.
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