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Clinic Assistant / Scheduler

Tulsa, OK 74133

Industry: Customer Service Job Number: 54700545

Job Description

CLINIC ASSISTANT I - Monday thru Friday 8a-5pThis position is responsible for collecting samples such as urine, hair follicle, breath alcohol, and oral fluid in a professional and confidential manner.
This role will facilitate the collection, processing, handling, and shipping of all samples and will be required to conduct observed and/or supervised specimen collections and ensuring compliance with federal and state regulations, maintaining accurate records and providing exceptional service to clients. RESPONSIBILITIESConduct urine, breath, oral fluid, hair, and saliva collections according to established protocols, ensuring specimen integrity and securityPerform observed or supervised collections when required, following all federal, state, and client-specific regulationsMaintain accurate and complete documentation, including chain-of-custody forms, donor information, and testing recordsProvide clear, professional instructions to donors regarding the testing process and respond to questions or concerns with empathy and composureUphold strict confidentiality and privacy standards for all donor and client informationEnsure compliance with DOT regulations and all applicable testing procedures and internal policiesMonitor, maintain, and troubleshoot testing equipment and supplies to ensure they remain operational and well-stockedPrepare, package, and ship specimens to laboratories in accordance with required proceduresCommunicate relevant information and results to appropriate personnel in a timely and confidential mannerFoster a positive, respectful, and supportive environment for donors and clientsContribute to a collaborative team atmosphere and support clinic operations as neededPerform other duties as assigned by leadership
REQUIRED QUALIFICATIONS AND SKILLS Educations & Experience:
  1. High School Diploma or equivalent required.
  2. Minimum of 1 year of experience in a medical or customer service environment preferred.
Computer Skills:   
  1. Proficient with basic computer applications including Microsoft Office Suite and Adobe Acrobat/PDF tools.
  2. Ability to learn and work within electronic reporting systems, scheduling software, and testing platforms.
Soft Skills Required:Communication: Communicates clearly, effectively, and professionally when providing instructions, addressing donor questions, and interacting with clients and team membersOrganization & Time Management: Prioritizes tasks effectively, manages workflow efficiently during high-volume periods, and maintains orderly processes to support smooth clinic operationsAttention to Detail: Ensures accuracy in documentation, chain‑of‑custody procedures, specimen handling, and compliance with federal, state, and client-specific regulationsConfidentiality & Discretion: Demonstrates sound judgment in handling sensitive information and maintains strict confidentiality in all donor and client interactionsCustomer Service & Relational Skills: Builds trust and rapport with donors, staff, and clients; fosters a collaborative team environment; and provides respectful, supportive, and empathetic serviceAdaptability & Flexibility: Adjusts effectively to shifting schedules, testing volumes, onsite environments, and unexpected situations while maintaining professionalismProblem-Solving & Critical Thinking: Identifies issues quickly and determines appropriate solutions in alignment with protocols, especially during unusual testing scenarios or equipment challengesCalm Under Pressure: Maintains composure and professionalism during stressful situations, high-volume periods, and emotionally charged donor interactionsConflict De‑escalation: Uses tact, patience, and communication skills to diffuse difficult situations and maintain a positive testing environmentIntegrity & Professional Judgment: Upholds fairness, neutrality, and ethical standards in all interactions and specimen handling processesLow Ego: Open to feedback, willing to learn, and able to acknowledge and correct mistakesSelf‑Confidence: Demonstrates confidence when making decisions, interpreting policies, and executing testing proceduresTeam Collaboration: Works cohesively with internal staff, onsite teams, and leadership to support efficient and effective clinic and onsite operationsPresentation Skills: Able to effectively present information in group settings, client meetings, or training environments when necessary
Work Environment: Maintain confidentiality in accordance with government, organization, and department policies Must maintain reliable attendance and punctualityUtilization of standard office equipment such as computers, phones, various software platforms, and other technology Ability to sit or stand for extended periods, depending on testing locationThis job operated primarily in a clerical setting in Tulsa, Oklahoma Ability to travel up to 10% as needed COMPANY CORE VALUES Collaborate: Do great things together! Innovate: Champion new ideas and embrace change! Serve: Serve each other, our clients and community! Celebrate: Work hard, play hard!  

Meet Your Recruiter

Sonia Moser
Clerical/Professional Staffing Manger

Sonia joined the American StaffCorp team in August 2001, beginning her journey at the Front Office Admin, where she skillfully assisted individuals in their job search. Her dedication and talent led her to become Staffing Manager for the Clerical and Professional Division in 2012. Sonia's passion lies in fostering meaningful relationships with both candidates and clients, ensuring they receive exceptional service from American StaffCorp.

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About Tulsa, OK

Join us in exploring exciting job opportunities in the vibrant area surrounding Tulsa, Oklahoma! Known for its rich cultural heritage, thriving arts scene, and endless outdoor adventures, Tulsa offers a perfect blend of work and play. With iconic landmarks like the BOK Center, Philbrook Museum of Art, and the Gathering Place, as well as unique cuisine ranging from barbecue to gourmet food trucks, this region truly has something for everyone. Cheer for the Tulsa Drillers baseball team at ONEOK Field, immerse yourself in a performance at the Tulsa Performing Arts Center, or enjoy a leisurely day at Woodward Park. Discover why Tulsa is not just a place to work but a place to grow and thrive in your career!