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American StaffCorp
https://www.americanstaffcorp.com
https://www.americanstaffcorp.com
USD
24
HOUR
true
Mark Edward Morrison
Customer Service Representative II
Posted: 03/27/2025
2025-03-27
2025-06-13
Industry: Sales/Marketing
Job Number: 44621213
Pay Rate: $24 / hour
Job Description
INTRODUCTION
The purpose of this job description is to outline the primary functions, reporting relationships, authority, responsibilities, and performance standards needed to effectively fulfill the position of Customer Service Representative II.BASIC FUNCTION
The primary function of the Customer Service Representative II is to support sales objectives by maintaining ongoing sales initially established by the Account Manager; to support, contact, and negotiate with current customers to generate sales for the company.
The role involves achieving or exceeding the budgeted sales and profit targets. The representative should contribute to the company’s growth and profit goals, prepare and communicate customer price quotations, and help drive sales performance.REPORTING RELATIONSHIPS
The Customer Service Representative II reports to the Customer Service Supervisor.REQUIREMENTS
Physical Demands
The Customer Service Representative II is selected by the Customer Service Supervisor and is delegated the authority to carry out the duties and responsibilities of the role.DUTIES AND RESPONSIBILITIES
The Customer Service Representative II will be deemed to be performing satisfactorily when the following have been accomplished:
This job description outlines the duties and responsibilities associated with the Customer Service Representative II position. It is not intended as a contract for employment and does not guarantee employment for any specific period.
I have reviewed and understand the job description and believe I can fulfill the duties outlined. I understand that management may revise this job description at any time.
This is a temp-to-hire opportunity with the pay starting at $24.00 for the right person.
The purpose of this job description is to outline the primary functions, reporting relationships, authority, responsibilities, and performance standards needed to effectively fulfill the position of Customer Service Representative II.BASIC FUNCTION
The primary function of the Customer Service Representative II is to support sales objectives by maintaining ongoing sales initially established by the Account Manager; to support, contact, and negotiate with current customers to generate sales for the company.
The role involves achieving or exceeding the budgeted sales and profit targets. The representative should contribute to the company’s growth and profit goals, prepare and communicate customer price quotations, and help drive sales performance.REPORTING RELATIONSHIPS
The Customer Service Representative II reports to the Customer Service Supervisor.REQUIREMENTS
Physical Demands
- Standing – Up to 1/2 of the time
- Walking – Up to 1/3 of the time
- Sitting – Up to 100% of the time
- Talking/Listening – Up to 100% of the time
- Use of hands – 100% of the time
- Climbing/Balancing – Very infrequently
- Stoop/Kneel – Up to 1/3 of the time
- Reach with arms – Less than 1/3 of the time
- Up to 10 Pounds – Up to 2/3 of the time
- Up to 25 Pounds – Less than 1/3 of the time
- Up to 50 Pounds – Infrequently
- Up to 100 Pounds – Very rarely and not without assistance
- Vision – Close vision, distance vision, color vision, depth perception, and ability to adjust focus.
- Hearing – Ability to hear requests and instructions from customers and employees.
- Preferred: Business Administration degree or High School diploma with 3 years of equivalent sales experience.
- Work will primarily be in a climate-controlled office environment, with occasional travel to customer locations, encountering varying temperatures and potential weather hazards.
- Noise levels vary, generally moderate in the office and higher outdoors or at customer sites.
- Travel will be in various weather conditions, including heavy rain and below-freezing temperatures, with possible snow conditions.
- Standard work hours are 8-10 hours per day, five days per week, with occasional early or late meetings with customers.
The Customer Service Representative II is selected by the Customer Service Supervisor and is delegated the authority to carry out the duties and responsibilities of the role.DUTIES AND RESPONSIBILITIES
- Convert phone calls into sales by up-selling when possible.
- Maintain a positive business community presence and professional image.
- Provide technical order assistance as needed.
- Review specifications and purchase order terms and conditions.
- Report inventory shortages to the purchasing department.
- Handle cold-calling prospects and generate accurate customer quotations.
- Follow up on quotes and investigate reasons for lost quotes.
- Identify decision-makers and initiate the sales process.
- Partner with the Account Manager to complete daily activities.
- Ensure customer orders are accurately generated and agreed upon with the production department on ship dates.
- Maintain customer information in CRM systems.
- Ensure ethical conduct in all company transactions.
- Resolve customer complaints and escalate when needed.
- Represent the company at trade shows, conventions, and seminars.
- Stay updated on industry events and market changes.
- Follow instructions from the Customer Service Supervisor.
- Maintain regular communication with customers to ensure satisfaction.
- Meet regularly with the sales staff to ensure information flow and goal adherence.
- Complete and submit required reports in a timely manner.
- Accompany Account Managers on sales calls as needed.
- Assist in developing and implementing effective sales programs with management approval.
- Attend sales meetings and be available after hours and on weekends as necessary.
- Ensure the accuracy of all paperwork submitted for quotes.
- Stay informed on competitors' offerings and policies.
- Perform any additional tasks as directed by the Customer Service Supervisor.
- Act by the company’s core values and demonstrate a proactive work ethic.
The Customer Service Representative II will be deemed to be performing satisfactorily when the following have been accomplished:
- Meeting or exceeding sales goals.
- Demonstrating high levels of cooperation with the Account Manager and other team members.
- Sales orders are accurate and acknowledged within 24 hours.
- Customer quotes are accurate and returned within 48 hours.
- Follow-up on quotes is completed within 5 business days.
- Maintains a professional and cooperative manner throughout the year.
- Customer satisfaction remains high.
- Retains information from training and applies it to daily work tasks.
This job description outlines the duties and responsibilities associated with the Customer Service Representative II position. It is not intended as a contract for employment and does not guarantee employment for any specific period.
I have reviewed and understand the job description and believe I can fulfill the duties outlined. I understand that management may revise this job description at any time.
This is a temp-to-hire opportunity with the pay starting at $24.00 for the right person.
Meet Your Recruiter
Mark Edward Morrison
Business Development Manager
Mark was the first hire when American StaffCorp launched the Oklahoma City branch in 2008. Currently he serves as the Business Development Manager. He has learned the ebbs and flows of the OKC market and partners with clients to deliver them the top talent they deserve the first time! Mark takes great pride in making ASC the leader in staffing services in OKC and is truly dedicated to our company.
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