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Integrated Operations Center Tech I
Job Description
Integrated Operations Center Tech I
Job Summary:
Provide front-line event management for IT systems, networks, devices, and facilities. Monitor systems to ensure high availability and quick recovery from incidents. Troubleshoot issues, coordinate with internal/external teams, and maintain compliance with cybersecurity and operational standards. Track and escalate incidents through work tickets.
Responsibilities:
Monitor IT systems and networks to proactively identify issues.
Respond to alerts, diagnose, and resolve incidents using diagnostic tools.
Prioritize and manage concurrent events, escalating as needed.
Coordinate with internal and external teams to resolve incidents and address root causes.
Perform routine tasks like network troubleshooting, backups, and upgrades.
Manage planned outages and maintenance.
Provide professional customer service and adhere to cybersecurity policies.
Use Service Management tools to log activities.
Provide limited after-hours support for Service Desk rollover calls.
Qualifications:
Associate's Degree in Computer Science, Electronics, or related field, or 3 years relevant experience.
1 year related experience with certifications like CompTIA A+, Network+, Security+, Cisco CCENT/CCNA.
Skills:
Event/incident management and troubleshooting.
Strong initiative and team coordination skills.
Good communication and customer service skills.
Technical knowledge of networks, systems, and software.
Ability to prioritize and multi-task.
Familiarity with tools like IBM Tivoli Netcool and BMC Remedy.
Working Conditions:
May require non-standard hours, including nights, weekends, holidays, and on-call shifts.
Fast-paced environment with quick response times.
Office-based, with extended periods of sitting and computer use.
$25.00 an hour contract to hire
Meet Your Recruiter
Mark Edward Morrison
Business Development Manager
Mark was the first hire when American StaffCorp launched the Oklahoma City branch in 2008. Currently he serves as the Business Development Manager. He has learned the ebbs and flows of the OKC market and partners with clients to deliver them the top talent they deserve the first time! Mark takes great pride in making ASC the leader in staffing services in OKC and is truly dedicated to our company.
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Ready to take your career to new heights? Explore job opportunities in the vibrant city of Oklahoma City, Oklahoma! Known for its friendly locals, thriving arts scene with the Oklahoma City Museum of Art and Lyric Theatre, and passionate support for their professional sports teams like the OKC Thunder, the area offers a perfect blend of urban excitement and outdoor charm with the Oklahoma River and Scissortail Park. Don't miss out on the chance to be part of a community that values growth and innovation, while savoring delicious local cuisine like BBQ ribs from Iron Star Urban BBQ. Find your dream job in OKC today and join a city that will inspire and invigorate your career journey!